West Bay care home is 'outstanding'

Harbour House in West Bay had the unannounced inspection on November 3, which lasted two days.

The team improved on there previous rating in which they were found ‘good’ in all aspects – safe, effective, caring, responsive and well-led.

The report states that “Harbour House provided outstanding person-centred care. Feedback from people, relatives and professionals was that the support provided was exceptional and that the home was extremely well managed”.

It highlighted that the management of the service was “cohesive and driven to ensure that people received extremely high-quality support”.

The staff were also praised in that they “spoke with enthusiasm about their role and the staff team” and “suggestions and ideas were always welcomed, and staff were encouraged to work autonomously”.

When reviewing end of life care, it was found that “high quality end of life care was received which respected and supported people’s wishes and also provided support for other people and staff when a person died”.

The report also stated that “professionals spoke extremely highly about the service and the effective communication and engagement. The registered manager had strong links with local organisations and was involved in considering innovative options for improving people’s lives by reducing acute hospital admissions”.

Anna Knight, registered manager at Harbour House, said: “We are absolutely delighted to be ‘outstanding’ and I hope that this reflects just how hard we all work to ensure that all our residents have a first-class quality of life.

“I pride myself on having a staff team made up of a very talented, caring, committed and capable group of individuals who go above and beyond the call of duty every single day.

“We look forward to another outstanding year here at Harbour House and will continue to strive to give all our residents, staff, families and visiting professionals the best care and support we possibly can.”