Residential care home reveals plans to expand

Residential care home reveals plans to expand

GLOWING REPORT: Harbour House residential care home in West Bay

Manager Anna Filsell

First published in News

The Harbour House residential care home in West Bay, fresh from achieving an unblemished report of its performance by the Care Quality Commission, has revealed plans to expand the number of rooms and take in more residents.

In addition, the front porch aspect will be refurbished and new sensor-activated sliding doors installed to access the rear garden and make movement easier for residents.

Commenting on the plans, Harbour House manager Anna Filsell said that it was important not to get complacent and ‘move with the times’, adding that the ‘future was positive’.

Commenting on the Care Quality Commission report, Mrs Filsell said that since taking up the position just six month ago it was ‘fantastic’ to see the hard work pay off, thanks in no small part to the teamwork and effort from all those working at the home.

The inspection, which took place in June this year, was unannounced by commission officials.

“To get such a report is absolutely fantastic. The staff backed me, we have made significant changes, and it is all down to hard work and team endevour,” she said.

She added: “Older people have read previously of poor reports given to some care homes in the local area, and our residents are really proud of the fact our report was positive. It just goes to show there are good homes out there.”

An inspection official told staff it was only the second time in her career that no recommendations for improvement were needed.

The care home was inspected in six categories, including respect and welfare of those who use the institutions services, medicine management, quality control monitoring and record keeping.

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